Designing better conversations online

 Automattic, MIT Center for Civic Media, and The Mash-Up Americans have been working together to have honest dialogues, build empathy, and help make the world a more inclusive and compassionate place. So far, we’ve laid out the problem and explored our assumptions. In this, our third Design and Exclusion conversation, it’s time to talk about how we engage with one another online.… Read More

At AI bot startups, cool kids rule

 You would think at least one AI-powered humanoid bot would have a properly nerdy name. Maybe a Poindexter or Hildegarde to add some natural language processing to your customer chat app? No such luck. Instead, it sounds like the cool kids are in charge at most digital assistant and bot startups. Think short, peppy names that top the popular baby name lists. There’s Aiden and Riley putting… Read More